Social Listening
Owala I picked the brand Owala, a water bottle company that makes a special cap that you can either tilt the bottle to drink from it or drink from the built-in straw. People really enjoy the water bottles not only because of the unique drinking experience, but because of all the fun colors they have. Owala is a group of designers that love designing by making things that make life easier and more enjoyable. They have a saying that everyone should agree with, "Do more of what you love." Owala utilizes the fact that consumers love fun colors so they have frequent limited time colors that get sold out almost right away. One user on Instagram had issues with buying one of the limited time colors, commenting that she was frustrated by the fact that it's really hard to get one. Owala doesn't hesitate to reply back to the frustrated user within the same day, showing that they care about their customers. I've put some photo examples below. Not only did Owala